In the post-COVID environment, public service agencies around all over the world are facing less staff, closing offices and increasing demand for their services. They must be able to communicate with customers remotely and keep sensitive data secure and providing a pleasant customer experience. Document exchange can help them accomplish this by offering an easy, quick and accessible method for their customers to review and accept documents.
There’s a wide range of applications for efficient document exchange, each with its own strengths and weaknesses. Some are tailored for specific industries and support different file formats. Other applications offer better collaboration features and include a dynamic document editor. This allows stakeholders to collaborate on documents at the same time and interact with each other via chats in the document and commenting tools. It also reduces the back and forth transfer of documents that can slow down project work.
Certain applications for efficient document exchange can recognize text and images in a file. This allows it to automatically categorize, identify and classify data, label and tag it. This allows you to locate specific data and can recognize handwritten notes, whiteboard images, and scanned documents. This can save time by reducing the need for manual search, and also increase accuracy.
Other software that facilitates exchange of documents can provide a audit trail of all system actions. This will reduce the chance of data breaches and offer business owners peace of mind knowing their data is properly taken care of. Certain software is also able to identify duplicates, which may save the time and storage space.
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